Privacy Policy for American Cleaning Services FL
American Cleaning Services FL ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, americancleaningfl.com, or use our residential and light commercial cleaning services in Miami, FL. We strive to be transparent in our data practices and comply with applicable privacy laws and regulations, including those concerning the General Data Protection Regulation (GDPR) to the extent it may apply, and relevant state and federal laws.
1. Information We Collect
We collect various types of information to provide and improve our cleaning services and operate our online platform.
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when requesting a quote, booking a service, contacting us via forms, or during client onboarding. This may include your name, address (for service delivery), phone number, email address, and payment information (processed securely by third-party processors, which we do not store directly).
- Service-Related Information: Details about the type of cleaning service requested (e.g., routine, deep, move-in/out, commercial), property specifics relevant to cleaning (e.g., number of rooms, specific instructions), and scheduling preferences.
- Website Usage Data: When you visit our site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how visitors interact with our online platform and improve user experience.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our website forms.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to deliver our cleaning services effectively and improve customer satisfaction:
- To Provide Services: To schedule and perform requested cleaning services, manage appointments, and communicate relevant details such as arrival times or service confirmations.
- To Process Payments: To process payments for services rendered (via secure third-party payment processors).
- To Communicate With You: To respond to your inquiries, provide customer support, send service-related updates, and inform you about promotions or new services that may be of interest (with your consent where required).
- To Improve Our Services: To understand service usage patterns, gather feedback, and analyze website interactions to enhance our cleaning methods, personalized cleaning service, and website functionality.
- For Marketing and Promotional Purposes: With your explicit consent, we may use your information to send marketing communications about our professional housekeeping, routine and deep cleaning, and property maintenance solutions. You can opt-out at any time.
- For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of our clients and staff.
3. Data Sharing and Disclosure
American Cleaning Services FL respects your privacy and will only share your information in limited circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering services, such as payment processors, scheduling software providers, and IT support. These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties for any other purpose only with your explicit consent.
4. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.
- What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and provide information to the site owners.
- How We Use Them: We use cookies for essential website functionality, analytics (e.g., Google Analytics) to gather anonymous statistical data about site usage, and potentially for marketing purposes.
- Your Choices: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
7. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- American Cleaning Services FL
- 1874 W Flagler St, Apt 9, Miami, FL 33135